Terms and Conditions

How these rules work

Registering with Simsinos means you accept our Terms and Conditions together with our Privacy Policy, our Cookie Policy and the rules of our games and bets. We may change the terms, and the version published on the site is the one that applies. If a translation differs from the English text, the English version prevails.

Who can play

You must be at least 18, or older where the law of your jurisdiction says so. We do not accept players from jurisdictions where gambling is prohibited, and you are responsible for making sure your play is lawful where you are. We may ask for proof of age at any time and suspend the account until we receive it.

Your account

• Each player may hold one account. Opening another account or using someone else's leads to closure of all accounts, retained funds and a ban on future access.
• To register, give us your full name, your date of birth, your home address and an email address. Wrong or incomplete details can suspend the registration and void deposits made under them.
• Keep your login details private and never share them with anyone.
• We may request identity documents at any time and limit access or transactions until your identity is verified.

Deposits

Deposit only your own money, from payment methods in your own name. Methods and deposit limits are shown in the Cashier and some methods are not offered in every country. Deposits are credited as soon as the payment provider processes them. Transfers between player accounts are not allowed, and we may refuse a deposit at our discretion.

Withdrawals

Before a withdrawal, wager 100% of your deposit. We verify your identity before paying out and send the money back to the method you deposited with where possible, while crypto payouts go to the wallet address you give. The minimum withdrawal is €20 and the maximum is €50,000 per month, or the equivalent in your account currency, and both can vary by method. We charge no withdrawal fee of our own. We may split the monthly amount into smaller scheduled payments, and an investigation into suspected misconduct can pause deposits, withdrawals or play until it ends.

Bonuses

Bonuses follow our bonus terms. One offer goes to each player, household, device, IP address, email address, phone number and payment method. Bonus abuse, such as multiple accounts, VPN use or a Bonus Hunt, can cost the bonus and its winnings and exclude you from future offers.

Sports bets

We accept bets online, including on mobile devices. A bet is valid once we confirm it, needs enough funds in the account and gets a unique transaction code. Placed bets cannot be cancelled by the player, while we may cancel or change a bet after an event suspension or an obvious error.

Inactive and closed accounts

An account becomes dormant after 6 months without activity. We email you up to one month before it becomes inactive, and an inactive account may be charged €5 per month. You can close your account at any time by writing to Customer Support. If the final payout on closure is under €10, it is kept as a closure fee.

Complaints

Tell Customer Support about any problem. We review the complaint, keep you informed and may offer a clarification, a technical check or a refund where appropriate. If you are not satisfied with the outcome, you can take the matter to our management or to an independent dispute service.